Last updated: June 2026
These Terms and Conditions govern your use of British Muslim Matchmakers (“BMM”, “we”, “us”, “our”), a personalised matchmaking and introductions service operated by Raquel (Ruqaya) Amin as a sole trader in the United Kingdom. By registering with BMM or paying a membership fee, you agree to these terms in full.
Please read these terms carefully before registering. If you have any questions, contact us at info@britishmuslimmatchmakers.co.uk before proceeding.
1. Our service
BMM is a personal, human-led matchmaking service. We are not a dating app, a dating website, or an automated platform. There is no algorithm. Every introduction is made by Raquel (Ruqaya) Amin personally, based on her judgement, experience, and knowledge of the individuals on her membership list.
The matchmaking process is intentionally careful and considered. We do not operate at speed. Introductions are made only when Raquel believes there is genuine potential for compatibility. Members should not expect a high volume of introductions, or introductions within any specific timeframe.
BMM is a boutique, quality-over-quantity service. We make no apology for taking our time.
2. Membership and fees
2.1 The two ways to work with BMM
Service: The VIP Experience
Fee: £500
Term: 6 months, one-off payment
-or-
Service: Matchmaking Membership
Fee: £200
Term: 12 months, one-off payment
2.2 What your fee covers
Your fee covers our matchmaking service in full. There is no registration or joining fee, no success fee or commission, and no additional charge if you marry someone we introduced you to, however many introductions we make.
You will never pay BMM anything further for the matchmaking service itself.
2.3 Included at no extra cost, with both services
Priority access means you are offered a place ahead of the general public. Where an event is ticketed, the ticket price is payable separately.
2.4 Two optional extras, charged separately
Neither is covered by your fee, and you will never be charged for either without seeing the price and agreeing to it first.
a) Ticketed events. Some BMM events carry a ticket price, always published in full on the event listing before you book.
b) Meeting Room hire. We can make our private Meeting Room available for introductions and first meetings. It is a useful option if you or the person you are meeting are travelling into London, or if you would prefer a private, purposeful setting to a public venue.
Room hire is a separate service with a separate fee. We will confirm the fee in writing before any booking is made. Using the Meeting Room is entirely optional, and declining it has no effect on your membership or on the introductions we make for you.
3. No refund policy
All membership fees are non-refundable. We operate a strict no-refund policy for the following reasons:
• Our membership fee is deliberately kept low to make the service accessible to all Muslims, regardless of financial background.
• Significant time and personal attention is invested from the moment you join — including your consultation call, the creation of your profile, and ongoing consideration of potential matches.
• The nature of a personal matchmaking service means that costs are incurred immediately upon registration, regardless of how many introductions are subsequently made.
By registering and paying your membership fee, you acknowledge and accept that no refund will be issued under any circumstances, including if you find a spouse independently, if you choose to withdraw from the service, or if no introduction is made during your membership period.
If you are unsure whether BMM is right for you, we encourage you to book a free consultation call before paying. This costs nothing and helps us both decide if we are a good fit.
4. Renewal and goodwill extension
BMM understands that finding the right person takes time. If your membership period ends without a successful introduction, Raquel (Ruqaya) may, entirely at her discretion, offer one of the following goodwill options:
• A second year of membership at half price (£90 for 12 months, or £45 for 6 months)
• A free 3-month extension to your existing membership
These goodwill options are offered personally by Raquel on a case-by-case basis. They are not automatic and are not guaranteed. They reflect BMM’s genuine commitment to its members and its belief that every person on its list deserves the best possible chance of finding their spouse.
This is not a contractual entitlement — it is an act of goodwill from Raquel (Ruqaya) to members she has come to know and care about. No member should register with the expectation of receiving an extension or discounted renewal.
5. No guarantee of success
BMM does not guarantee that you will find a spouse through our service. Matchmaking is a personal and often unpredictable process that depends on many factors outside our control, including your own circumstances, choices, and the availability of compatible individuals within our network at any given time.
Specifically, we do not guarantee:
• The number of introductions you will receive
• How frequently introductions will be made
• That any introduction will lead to a relationship or marriage
• A specific timeframe for introductions
Introductions are made entirely at Raquel’s discretion and only when she believes there is genuine potential for compatibility. We will not make an introduction simply because a membership period is running out or because a member requests more frequent contact.
6. Identity verification
To protect the integrity of our service and the safety of our members, all new registrants are required to verify their identity before their profile is activated. Verification is carried out via a short video call during which you will be asked to show a valid form of photo identification (passport or driving licence).
We do not retain, store, copy, or photograph your identity documents. The verification call is for visual confirmation only. Once verified, your details are not recorded beyond your name and the fact that verification has taken place.
Your identity documents are seen once, live, and never stored. We take your privacy seriously.
7. Member responsibility and due diligence
While we take reasonable steps to verify the identity of our members, BMM is not able to independently verify every detail contained in a member’s profile. We do not carry out background checks, criminal record checks, financial checks, or verification of educational or professional qualifications.
Members are responsible for conducting their own due diligence before proceeding with any introduction. We strongly encourage all members and their families to:
• Request character references or referrals from those who know the individual personally
• Involve family members or a trusted elder in the process from an early stage
• Ask direct questions about matters important to them — including previous marriages, health conditions, financial circumstances, or family background
• Take the time they need before making any commitment
BMM cannot be held responsible if a member is found to have provided false, incomplete, or misleading information about themselves — including but not limited to: previous marriages, medical conditions, educational qualifications, employment status, or any other personal matter.
Our service is built on trust. For the fee we charge, we extend good faith to all our members as Muslims of character. Alhamdulillah, in ten years of matchmaking we have had no cause for concern. However, the responsibility to verify personal matters rests with the individuals and families involved.
8. Member conduct
All members are expected to engage with BMM and with any individuals they are introduced to with honesty, respect, and integrity. By registering, you confirm that:
• All information you provide to BMM is truthful and accurate to the best of your knowledge
• You are genuinely seeking marriage and are free to marry under Islamic and civil law
• You will treat all introductions and any information shared with you as strictly confidential
• You will not share another member’s profile, photograph, or personal details with any third party without their explicit consent
• You will conduct yourself with dignity and respect in all communications and meetings arranged through BMM
BMM reserves the right to remove any member from the service, without refund, if their conduct is found to be dishonest, disrespectful, or harmful to another member or to the reputation of BMM.
9. Introductions and the meeting room
When Raquel considers two members potentially compatible, she will contact each party separately to seek their consent before making an introduction. No introduction will be made without the explicit consent of both parties.
BMM is in the process of securing a dedicated private Meeting Room for member introductions. Once available, members will have the option to meet in this private, professionally arranged space rather than a public setting such as a coffee shop. The room will be particularly useful for members travelling to London from outside the city. A chaperone (Mehran) will be present at all times, ensuring every meeting is conducted in accordance with Islamic principles and with full propriety. The wali or a family member is welcome to attend. A room hire fee will apply — details to be confirmed.
BMM does not take responsibility for the conduct or outcome of any meeting arranged through our service once the introduction has been made.
10. Profile deletion on marriage
When a member informs us that they have become engaged or married — whether through BMM or independently — their profile and associated personal data will be permanently deleted from our records within 30 days. We do not retain profiles of married members.
We celebrate every marriage that comes from our community. If you found your spouse through BMM, we would love to hear from you — with your permission, we may ask if you would be willing to share a testimonial.
11. Governing law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of BMM’s services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact
If you have any questions about these Terms and Conditions, please contact us:
British Muslim Matchmakers
Email: info@britishmuslimmatchmakers.co.uk
Website: www.britishmuslimmatchmakers.co.uk
Phone: 07900 673 162